Spinwinera Responsible Gambling
Gambling is entertainment. This page sets out the tools available on your Spinwinera account, the external organisations you can contact for support, and how to reach us directly if you need your account closed or restricted. Read it at your own pace.
Our commitment
Spinwinera is licensed and supervised by the Curacao Gaming Authority. Player protection is built into the account directly: age verification is mandatory, limits are available in the Cashier, and self-exclusion closes your account immediately upon request. All players must be at least 18 years of age.
Tools available
You can set and adjust the following controls directly inside your account. Loss limits and deposit limits are found in the Responsible Gaming settings in the Cashier. Self-exclusion is also initiated from there and takes effect at once.
- Loss limits: set a maximum amount you’re willing to lose over a chosen period
- Deposit limits: cap how much you deposit (note that deposit limits cannot be applied to cryptocurrency payment methods; if you use crypto, loss limits and self-exclusion are the recommended controls)
- Cooling-off periods: a temporary pause during which no prize is awarded
- Self-exclusion: closes your account immediately; we make reasonable efforts to prevent a new account being opened under the same details
If you want to close your account fully rather than self-exclude, contact us at [email protected] . Closure is processed through our support team and any remaining balance is returned to you.
Signs to watch for
Some patterns can indicate that gambling has moved outside its intended role. These are facts, not judgements.
- Chasing losses by placing further bets to recover money already lost
- Spending more time or money gambling than you planned
- Borrowing money, or using funds set aside for bills or essentials
- Gambling affecting time with family, friends, or work
- Feeling restless or irritable when not gambling
- Concealing how much time or money you spend
If any of these apply, the tools above and the organisations below are available to you.
Where to get help
For confidential support and advice on responsible gambling, visit gamblinghelponline.org.au or call 1800 858 858 (free, 24/7). This service is independent of Spinwinera. Contacting them does not affect your account with us unless you choose to act on their advice.
Contact us
To request self-exclusion, set a limit, or ask any question about your account, reach our support team via live chat (available 24/7 through the widget on every page) or by email at [email protected] . Self-exclusion requests are acted on immediately. If you email us, include your registered account name so we can locate your account without delay.