Spinwinera Privacy Policy

Spinwinera (referred to in its Terms and Conditions as the Company) operates spinwinera.com and processes personal data in connection with the provision of casino, live casino, and sportsbook services. This page sets out what personal data we collect, the purposes for which we use it, who we share it with, how long we keep it, and what rights you hold. The site is governed by the laws of Costa Rica, and our data-handling practices reflect the commitments set out in this policy and in our wider policy documents, including our KYC Policies and AML Policy.

What information we collect

We collect personal data across several categories depending on how you interact with the site. Account registration data includes your name, date of birth, residential address, email address, and phone number. KYC verification documents include government-issued photo identification (passport, national identity card, or driver’s licence), proof of address such as a utility bill, copies of payment cards or other instruments used to deposit, and where required, evidence of source of funds or wealth. Gameplay data covers deposits, withdrawals, bets placed, session times, and game choices. We also collect device and network data, including IP address, browser type, operating system, and device identifiers, as well as cookies and similar technologies used for site functionality and analytics.

How we use your information

We use personal data to operate your account, process deposits and withdrawals, and make gameplay available across casino, live casino, and sportsbook. We carry out identity verification, age checks, and transaction monitoring to meet our anti-money laundering and know-your-customer obligations. Device and network data is used to detect fraud, prevent unauthorised access, and enforce the one-account-per-person rule. Where you have opted in, we may use your contact details to send marketing communications. Customer support interactions are handled using the account and contact data you have provided.

We share personal data with licensed payment processors to handle deposits and withdrawals, and with identity verification services and fraud prevention software providers engaged as part of our KYC and AML procedures. Game content is supplied by studios including Pragmatic Play, Play’n GO, NetEnt, Microgaming, Playtech, and Evolution, each of which operates under its own certification. We may report suspected fraudulent or illegal activity to relevant authorities, regulators, industry associations, banks, and identity verification providers where we are legally required or permitted to do so.

Data retention

We retain personal data, including account records, KYC documents, and transaction history, for a minimum of five years following account closure, in line with anti-money laundering requirements. Certain records may be kept for longer where an ongoing investigation, dispute, or legal obligation requires it. When the applicable retention period expires, data is deleted or anonymised.

Your rights

You have the right to request a copy of the personal data we hold about you. You may ask us to correct inaccurate or incomplete data. You can request erasure of your data, subject to any retention obligations that apply. You have the right to restrict or object to certain processing activities. Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. You also have the right to receive your data in a portable format where technically feasible. To exercise any of these rights, contact us at the address below.

Contact us

Privacy queries and data rights requests can be directed to [email protected] . No separate Data Protection Officer is named on the site; all privacy correspondence is handled through the general support address. Our support team is available around the clock by email and live chat.